How to claim on your mobile phone insurance

How to claim on your mobile phone insurance


If your transportable is lost or broken, you could cover the prices of repair or replacement along with your insurance. Here is what you would like to know regarding creating a claim.

What are you able to claim for?
You should check the terms of your cowl, however you'll be able to typically claim if:


  • You lose your phone
  • Your phone is stolen
  • You break your phone


You may even be ready to claim for the price of unauthorised calls if your phone is lost or purloined, however you may got to contact your insurance underwriter among twenty four hours of it going missing.

What regarding lost data?

Your transportable insurance could cowl the price of substitution apps and music, however there's typically no thanks to recover lost photos, messages and contacts if your phone is lost or purloined.

You can defend your information by backing up your phone, therefore information is redeemable if your phone is lost or broken. There ar 3 ways to copy your phone data:


  1. Online: you'll be able to copy your information to the iCloud if you utilize associate iPhone, and there ar many ways in which to copy your mechanical man phone.
  2. On a laptop: Use the USB cable equipped your smartphone to link it to your computer and follow the directions onscreen to transfer files to your drive.
  3. With your network provider: Some network suppliers will store your phone information at no further price. Check your contract or speak to your supplier for a lot of data.


How to create a claim

If your phone has been lost or purloined, contact your native station as presently as you notice it's missing and create a note of the incident variety.

You should additionally decision your network supplier, in order that they will stop service and forestall any unauthorised use of your phone. Then you ought to contact your insurance underwriter to report the claim:


  1. Call your insurance underwriter on their claims variety (this is on your policy documents) and allow them to understand you would like to form a claim.
  2. Explain what is going on to your transportable. you will be asked to finish a claims type however some insurers will take details over the phone.
  3. Fill out any work and send your insurance underwriter any supporting documents they need asked for.


The Ofcom web site has additional data on a way to safeguard your phone from unauthorised use if it's lost or purloined.


What to produce once claiming

You may be asked to produce a receipt of purchase, to prove that your phone is registered in your name, significantly if the phone is new.


  • You may even be asked to send photos to prove that:
  • The phone belongs to you, e.g. an image of you along with your phone
  • Your phone has been broken


You may additionally got to send payment of your policy excess, though this might be mechanically subtracted from the price of your claim.

Check your policy documents for full details of what your insurance underwriter wants you to produce if you create a claim on your policy.


What is associate excess?

This is the quantity of cash you've got to pay towards every and each claim you create on your policy.

For example, if you've got associate way over £50 and you claim £250, your insurance underwriter pays you a complete of £200.


How can your claim be settled?

Your insurance underwriter can cross-check your claim and allow you to acumen it'll be settled, that may be:


  • Repair
  • Replacement
  • Cheque or bank transfer


This method typically takes 2 operating days, however if your phone must be repaired it may well be weeks before it's came back to you.

You may even be asked to pay any remaining balance of your premium before your insurance underwriter settles your claim. If you pay by monthly instalments, {you can|you'll|you may} got to pay off the rest of your payment arrange before your insurance underwriter will repair or replace your phone.

What if your claim is rejected?


  • Your claim may well be rejected if:
  • Your policy excludes the reason for the harm
  • You have acted carelessly, e.g. going away your phone during a bar
  • You did not report your claim quickly enough, e.g. among twenty four hours
  • You gave half truths after you took out cowl or after you created your claim
  • If you think that your claim has been rejected below the belt, you'll be able to complain to your insurance underwriter. If you're still not happy with the end result, you'll be able to complain to the money investigator service.

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